Privacy Policy
Introduction and Consent
Your privacy is extremely important to us. Mint Home Technologies Inc. ("we," "us," or "our") collectively describe our services, including the operation of the website minthome.com, whether accessed through a tablet, computer, mobile phone or other application (the "Site") and our phone and in-person services as our “Services”. This page informs you of our policies regarding the collection, use, disclosure and retention of personal data when you use our Services or otherwise interact with our content, emails and communication in relation to the Services, and the choices you have associated with that data. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meaning as in our Terms and Conditions on our Site.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing this site, you are accepting the terms of this Privacy Policy, and are you consenting to the collection, use, disclosure and retention of your personal information in accordance with the practices described in this policy.
This policy may change from time to time. When we do, we’ll let you know by revising the date of this Privacy Policy was last updated on our website (below). Your continued use of this Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Information Collection and Use
We collect several types of information for various purposes to provide and improve our Services to you.
Types of Data Collected
Personal Data
While using our Services, we may ask you to provide us with, or may collect certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include, but is not limited to:
Name
Home Address
Email address
Phone number
Payment information including credit card information
Survey, review or feedback information
We obtain the personal information listed above from the following categories of sources:
Information you provide directly: We collect personal information about you when you use the Services, such as information you provide when you access our online content or contact customer support;
Information collected automatically or inferred from your interaction with us: We generate collect and store personal information when you use the Site or when you call and/or text us for our Services such as:
Location (such as your IP address or location shared through mobile or tablet), Usage (such as device, browser and other diagnostic data) and Tracking & Cookie Data (described further below)
Data related to your phone interactions with us including information such as timestamps, telephone numbers and audio recordings
Transactional Information such as telephone numbers, home address, email, time windows, dates, service details, service prices, and home property details in order to schedule and communicate with you about the Services
Types of Data Collected
By using the Site, certain information about your equipment and browsing may be collected using cookies and similar tracking technologies. Cookies are small text files that are stored on a user’s Device. Other tracking include web beacons, tags and scripts to collect and track information to help us improve our Services and your experience, for marketing activities and to improve and analyze our Site.
Most web browsers are set to accept cookies but you can instruct your browser to remove or reject all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portion of the Site may become unusable and impact the functionality of the Site.
Information from third parties: We collect personal information about you from other sources such as our affiliates, social networks with which you interact, or vendors, as well as from publicly available sources.
We may combine information that we receive from the various sources, and use or disclose it for the purposes identified below.
Except as described here, we may also collect, use, and share information that does not, on its own, personally identify you. Such information may be used for any purpose, including for example, for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.
Job Application Details
If you apply for a job with us, we may collect additional information in connection with your application. This may include:
Contact information;
Work authorization status;
Resume, CV, education information and work experience;
Professional licenses, permits, and certifications;
References and related information; and
Any other information that is publicly available or that you elect to provide to us (e.g., current salary, expected salary).
Such information may be collected from you directly, from a recruiter, from prior employers, references and from your places of education. We will only use this information to evaluate your job application and complying with any legal obligations.
Purpose of Data Collection
We use the information we collect for the following purposes:
To operate and manage our Site
To provide and improve our Services
To provide you with information, products, or services that you request from us
To notify you about changes to our services
To provide customer support, including responding to your requests and contacting you about your requests
To gather analysis or valuable information so that we can improve our services
To monitor the usage, trends, marketing efforts of our products and services
To develop and send you advertising, direct marketing, and communications
To fulfill our products and services, completing your purchase, and have your order installed
Fulfilling any other business or commercial purposes at your direction or with your notice and/or consent
To validate the authenticity of and display the reviews and other content provided by you to other users
To detect, prevent and address technical issues, and improve the security of our Site
Complying with applicable laws and regulations
Complying with legal obligations, and prevent misuse of the Site
To fulfill any other purposes for which you provide it.
We may use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
Data Usage and Storage
We may use your Personal Data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by contacting us.
The security of your data is important to us. We will take all the steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy, though we cannot guarantee its absolute security. We maintain, store and process personal information in the United States and other locations as reasonably necessary for the proper performance and delivery of our Site, or as required by applicable law.
Session Recording and User Interaction Data
We use session recording technologies to analyze user interactions on our website and improve the overall experience. These tools may capture:
Mouse movements, clicks, scrolls, and navigation patterns
Form inputs (excluding sensitive fields like passwords and payment details)
Pages visited and time spent on each page
How We Use This Data
We collect this information to:
Enhance website functionality and user experience
Identify and fix usability issues or technical bugs
Prevent fraudulent activities and ensure security
Third-Party Services
We may use third-party session recording tools such as FullStory to facilitate this process. These providers may store and process data in accordance with their own privacy policies. For more details, please refer to: https://www.fullstory.com/legal/privacy-policy/
Your Choices & Opt-Out
If you do not wish to have your session recorded, you may:
Adjust your browser settings to limit tracking
Use a “Do Not Track” (DNT) feature
For more details on how we handle your data, please review our full Privacy Policy.
Data Sharing
We do not sell, trade, or otherwise transfer your Personal Data to third parties unless we provide users with advance notice. This does not include:
Service providers working on our behalf such as hosting service providers, IT providers, operating system and platforms, internet service providers, analytics companies, and marketing providers. We take reasonable efforts to provide these companies with only the information they need to perform the services on our behalf.
Third parties as necessary to complete a transaction, such as payment processors, third-party financing.
Business partners or other third parties, or in connection with or during negotiations of any merger, sale of company assets, financing or acquisition of all or a portion of our business
Other parties as required by law, to enforce our site policies, or to protect ours or others’ rights, property, or safety.
Advertising and Analytics
We allow third-party providers to provide analytics and advertising services. These include, but are not limited to:
Facebook: We use facebook to help us target ads to you and track advertisements and Site visits from our advertisements displayed on Facebook. Please see https://www.facebook.com/privacy/explanation
Google Ads and Google Analytics: We use Google Ads to help us target ads to you and track advertisements and Site visits from our advertisements displayed on Google through the Google Display Network. We use Google Analytics to track and report website traffic. https://policies.google.com/privacy?hl=en
Policy on Do Not Track Signals
We do not respond to “Do Not Track” signals as there is not an industry or legal standard for such signals. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your California Privacy Rights
The California Consumer Privacy Act or “CCPA” affords consumers residing in California certain rights with respect to their personal information collected.
These include (1) requests about the categories and specific personal information we have collected, used, and disclosed for a business purpose in the last 12 months, (2) request deletion of your personal information, (3) opt out of any “sales” of your personal information, and (4) be free from discrimination for exercising your rights under the CCPA.
If you wish to exercise your rights, please contact us by email at privacy@minthome.com. Please note when you ask us to exercise these rights, we my require additional information and documents which we may retain for legal purposes.
Policy on Do Not Track Signals
Our Services are intended for individuals 16 years of age and older. We do not knowingly collect any information, including Personal Information, from children under 16 years of age. If you believe that we have inadvertently collected Personal Information from a child under the age of 16, please contact us at the address below and we will use reasonable efforts to remove the child’s information from our servers.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy, please feel free to contact us at privacy@minthome.com
Updated April 2024
